To your response:
Purchased a bike for my girlfriend and she never used it. I tried returning it in less than 30 days and they would not take the return. I made sure to call before I went in to return it. I called on a Saturday and I was told I had to come in during the week because the manager had to determine the condition of the bike. Again this bike was never used, I brought it in Monday and Brian was extremely rude. He called the owner and said "they don't return bikes".
Steve and Brian are straight up honest and offer what you need according to your skill and amount of interest in the sport. No up selling at all. Friendly and informative. Thanks guys.
Nothing less than spectacular customer service - I bought a great bicycle from a great salesperson (Steven sp?) and I couldn't possibly be happier with the experience. Their selection was great, and Steven's knowledge was superb - he knows everything and is incredibly professional. I am looking forward to buying my wife a bike there soon. THANK YOU!!! :)
Every other stores (free-flits, Atlanta cycling, peachtree bikes, etc) all have a 30-day return policy. Wasted my time driving an hour in traffic to return a bike I was told I could through the phone and disrespected by their employee. Never coming here again, I'd rather go elsewhere that will respect me and offer superior customer service.
Great way of supporting the biking community, out spokin'.
Was in the area for work and had an extra day. Rented from Out Spokin' and rode the Blankets Creek trails. Wonderful trail system and excellent service from the folks at Out Spokin'. Highly recommend!
Nice local bike shop. Good inventory. I take my friends/family there to rent bikes. Very fair prices on bike rentals.
Negative, I never got my bikes serviced there or dealt with you guys. I came into the shop with my friends and I was looking for a bike for my girlfriend. I mean of course they’d treat me better since I’m buying a bike lol but once I tried to return it Brian was extremely rude. I would not be leaving a bad review if I was treated right and not have been lied to on the phone. I would’ve been completely fine with this situation if one of your employees wouldn’t have told me to come by and return the bike on a week. Time was wasted on both our parts and Bryan escalated the situation by being rude and I have a witness who was with me. That’s how I know you guys don’t keep your words, lying in the response to my review. Again, great way of supporting the biking community, liars
Out Spokin Bicycles is a US Bicycle Store based in Canton, Georgia. Out Spokin Bicycles is located at 3422 Sixes Rd #110, Canton, GA 30114, USA.
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