You would think they would hire nice, welcoming people to work the front desk seeing as how this is a mental health clinic and I would assume you’d be dealing with a lot of emotional faces... But instead sits a lady who is so insanely rude it’s forced me to completely change locations to a hour further from home just so I don’t have to encounter this woman’s snarling, judge mental face ever again.
I will say, the nurse and the doctor are the only ones with any social skills and kindness in the building (that I’ve come across). They are complete angels and for that I am sad to leave. Please reconsider your front desk help.
Don't take your loved ones here. We got no help, the psychiatrist wouldn't listen to us and tried to put my daughter on medication that cost over $600. When we had to go to a different facility for help and came back they blamed everything on me even though my child had an extra diagnosis that is genetic. The counselor (Christine) also lied to my face and told me my daughter would never get better with group therapy, when in fact she had over a month and a half of it at Lakeview and it saved her life.
I was diagnosed with bipolar disorder 20 years ago. This place has literally saved my life. Everyone from in take to front desk, Stephanie has treated me with dignity and made a point to recognize the help that was needed. I can't say enough.
The receptionist had zero customer service skills. She couldn't answer any questions and she was rude and obnoxious. We waited from 2 pm until after 5 pm before my supposedly suicidal son who was referred from another Agency could see a doctor for a diagnosis. I really felt like we were being held against our will. I wanted to leave but was told if I came back later in the week there was no way we'd have less of a wait. It was an absolute nightmare.
This place is such a joke. I really wish that there was quality care for people who have a low income or are on medicaid. They treat you as if you are drug seeking no matter what you are there for. Long waits & the run around. I have just experienced a major lack of compassion from some of the staff here. I refuse to return.
Highland Rivers Center is a US Local Government Office based in Canton, Georgia. Highland Rivers Center is located at 191 Lamar Haley Pkwy, Canton, GA 30114, USA.
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