We will never be back, Petsmart.
We adopted 2 cats from this Pet Smart. I had to walk around forever to find someone who of course had to find someone else. We waited for a very long time for the manager to show up and when she did she said in a very apathetic and accusing tone "serious inquiries only". Not "hello" or "I'm so and so". I reassured her that we were inquiring seriously and she let us in but only after letting me know that they could not do any more adoptions after 5pm because there was only 1 manager. Before we left she had changed it to 4pm. We had to come back the next day because we had some questions and we were waiting for a reply from the Humane Society. I came back first thing in the morning to pick up the kittens and again had to wait for 37 minutes while the manager found time for us. Same lady, same attitude. I wish I had gotten her name but she never introduced herself and I didn't think to look. I still give them 2 stars because we love our kitties and the coupons we got were nice. I would rate the Humane Society as 5 stars. Their rep was wonderful.
My elderly dog doesn't enjoy the groomer anyway. We left him at 8 AM in what seemed like capable and caring hands. We were told that he would be ready in 3-4 hours. After 5 hours, we called to check on his status and were told he wouldn't be ready until 3:30 PM. SEVEN AND A HALF HOURS, Y'ALL! After speaking with two employees and a manager, the only explanation was that they're short-staffed and over-booked. These seem like management problems of which my dog should not be made victim. Then the manager blamed his hair drying time and stated that he requires a "specific cut". We get him cut every 2-3 months. He's not a shaggy beast. This is the job.
Went to this Petsmart, Saturday, Nov. 11, 2017 after being treated so unprofessional at Woodstock Petsmart. Like to different worlds.
We were there for dog obedience class. The instructor there is very good. We've been doing this class for several weeks now and enjoy it.
Won't be going back. Grooming overpriced. Did not lisen to what I expected and could
not cared less!! Dogs ears exceedingly red after bath. Dirty and wet..had to send him back to complete job. Try another occupation!
Canton Petsmart staff was very helpful, polite and professional. Melissa, front check out clerk was simply wonderful. Will definitely be back.
Petsmart is a US Store based in Canton, Georgia. Petsmart is located at 1810 Cumming Hwy, Canton, GA 30114, USA.
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